FAQs

Q: I can't see the free download page?
A: You must be subscribed to our newsletter to see and download free stuff
Q: Do you sell our data?
A: NO! Please refer to our privacy policy for more information 
Q: Are all your sample packs royalty free
A: We do sell royalty free sample packs! However, some of our sound designers have different policies that are listed in the product description
Q: Do your samples work in all DAWs and/or drum samplers?
A: Yes
Q: Do you have an affiliate program?
A: Yes! Please contact us if your interested at info@6teenlevels.com
Q: How do I sign up for the affiliate program?
A: By creating an account with 6teen levels. If you already have an account please contact us. Check out this short video about our affiliate program!
Q: Can I sell products on this website?
A: Please contact us and we will talk about it
Q: What are your store hours?
A: Monday to Friday 9:00am - 5:00pm eastern US New York time
Q: Can I resell your products?
A: No, but you can sign up for our affiliate program and earn money recommending our products.
Q: Can I return digital products like presets, drum kits, sample packs, and/or courses?
A: Due to the nature of digital products. We don't honor returns. However, we'll do our best to satisfy you. Please refer to our return policy for more information.
Q: How do I return physical products?
A: Please refer to our return policy for more information.
Q: How do I unsubscribe from your newsletter?
A: By clicking on the "unsubscribe" button at the bottom of the email
Q: How do I get discounts? 
A: Either by subscribing to our mailing list, purchasing our bundle deals, referral rewards program, or becoming an affiliate.
Q: How do I install Electra X/Electra 2 presets?
A: Here's a great step by step video on how to do it